Privacy Policy
Last updated: January 2025 — Learn how Loopernode respects your privacy and safeguards your personal data across all our platforms.
Comprehensive Privacy Framework
Our commitments to data protection, user autonomy, and compliance with GDPR, CCPA, and global privacy standards.
1. Information We Collect
We collect personal information necessary to deliver, enhance, and secure our AI data pipeline services. Depending on your interactions with Loopernode, we process the following categories of data:
Personal Data
Full name, enterprise email address, phone number, organization name, job title, and billing information provided during account creation or inquiries.
Usage & Technical Data
IP address, device identifiers, browser type, operating system, timestamp logs, API request payloads, and navigation pathways across our web portal.
Telemetry & Cookies Data
Session state tokens, preference indicators, security event telemetry, and cookies required for authentication and analytics performance.
2. How We Use Your Information
Your data is processed strictly for legitimate operational, security, and contractual purposes, including:
- Service Delivery & Execution: Provisioning dataset annotation tools, API endpoints, user authentication, and billing management.
- Platform Improvement: Monitoring platform performance, debugging system bugs, and refining ML data quality verification algorithms.
- Communication & Support: Responding to client inquiries, issuing critical security alerts, and providing technical support updates.
- Security & Compliance: Preventing unauthorized access, verifying legal eligibility, and complying with statutory recordkeeping.
3. Data Sharing & Third Parties
We do not sell, rent, or monetize your personal data. Data is shared only under strict contractual safeguards with the following entities:
Vetted Service Subprocessors
Cloud infrastructure providers (AWS, GCP), security telemetry services, and payment gateway providers operating under executed Data Processing Agreements (DPAs).
Legal & Regulatory Mandates
Government authorities, auditors, or law enforcement bodies when compelled by valid legal subpoenas, court orders, or statutory obligations.
5. Your Privacy Rights
Under GDPR, CCPA, and international data privacy laws, you possess legal rights regarding your personal information:
Right to Access
Request confirmation and copies of personal data held about you.
Right to Rectification
Correct incomplete or inaccurate records in our systems.
Right to Erasure
Request complete data deletion ("Right to be Forgotten").
Right to Portability
Receive your data in a structured, machine-readable JSON/CSV export.
Right to Object & Opt-Out
Object to data processing based on legitimate interests or withdraw consent anytime.
6. Data Retention & Destruction
We retain personal data only for as long as necessary to fulfill the operational purposes outlined in this policy or as required by applicable tax, audit, and legal mandates.
Active client records are retained for the duration of the service contract plus up to 3 years for legal auditing. Upon contract termination or valid erasure requests, data undergoes automated cryptographic purge protocols and physical disk sanitization.
7. International Data Transfers
Loopernode operates globally. Personal data may be transferred to and processed in countries outside your jurisdiction, including the United States, European Economic Area (EEA), and India.
To guarantee adequate data protection during cross-border transfers, we rely on EU Standard Contractual Clauses (SCCs), UK Addenda, and strict encryption mechanisms compliant with global framework guidelines.
8. Children's Privacy
Our services are directed exclusively to business enterprises and adults aged 18 and older. We do not knowingly market to or solicit personal data from children under 16. If we discover that a minor under 16 has submitted personal information, we immediately purge the data from our repositories.
9. Changes to This Privacy Policy
We may periodically update this Privacy Policy to reflect regulatory updates or changes in our operational procedures. Material updates will be announced via registered email notifications or prominent banners on our platform at least 30 days prior to implementation.
10. Contact Information
If you have questions, concerns, or wish to exercise your legal data privacy rights, please reach out to our Data Protection Officer:
Questions about your data?
Our Data Protection Team is available to help you understand your rights and manage your privacy preferences.